Shipping & Returns

Shipping of Items

All instock items are usually dispatched within 48hrs (excluding weekends and public holidays), if your item is out of stock we will contact  you with an estimated delivery date.

All items are sent fully insured via Royal Mail within the UK on either the Special Delivery or Recorded services, International Items are sent via Airmail on the International Signed For service. All items will require a signature upon delivery.  If we need to use a courier due to the weight of your order we will contact you via email or phone prior to dispatch.

Once the goods are dispatched you will be notified via email with a copy of your reciept and tracking information.

Faulty Goods

If your item is faulty then please email us prior to returning it using one of our contact email addresses. If the fault is a result of production we will be happy to have the item returned .Enclose, with the item, a letter stating the fault and who a refund cheque is payable to. We do not refund postage charges in this case.

Faulty goods are covered for up to 28 days (Europe 33 days, Rest of the World 40 days) from the date of postage. If a manufacturer warranty is applicable to the product, you then must deal with the manufacturer.

Damaged Goods

If your item arrives damaged, you are required to email us immediately with details of the damage. In most cases, you must retain the envelope and any packaging in order for a claim to be made to Royal Mail for damaging your item in transit. Without all packaging material, you will not be entitled to a damaged goods exchange.

For customers outside the United Kingdom or customers within the United Kingdom who did not pay the insurance fee, we will not accept returns as we will not be able to obtain a credit from the post office. Once the item was posted  loss or damage was no longer our responsibility. These terms are clearly highlighted in the terms and conditions in the eBay auction.

Damaged goods must be reported within 7 days from the date of postage (Europe 11 days, Rest of the World 20 days).

Incorrect Goods

If you have been sent the wrong item, please contact us as soon as possible to arrange for the unit to be exchanged prior to your returning the item. We will also refund in money, credit note, or in goods (at our discretion) the cost of shipping.

Incorrect goods must be reported within 7 days from the date of postage (Europe 11 days, Rest of the World 20 days).

Unsuitable Goods & Incorrect Purchases

If you find your product to be unsuitable or have purchased the wrong item, please feel free to contact us if the item is still in new condition (unopened and untouched). Returns of this nature are purely at our discretion. Returns will be charged a restocking fee of 33% of the cost of the item and the cost of sending refund payments, all which will be deducted from your refund payment. If the item is returned opened, damaged, or faulty you will be void from receiving a refund; if you wish the item returned to you, twice the postage fee of the item, as stated in the auction, will be charged.

Unsuitable goods must be reported within 7 days from the date of postage (Europe 11 days, Rest of the World 20 days)